Q: How much does it cost per adventure on a subscription?

The adventures start from £14.95 / US$24.91 / CA$27.91 / AU$30.41 / €17.25 per month on a 12-month pre-pay plan. The upgrade cost per child is £4.95 / US$6.95 / CA$9.95 / AU$10.95 / €5.95 per month on any plan. The upgrade includes one extra item in each delivery (for example a key-ring, magnet or 3D model kit).

Question 1

I have previously cancelled my subscription. Can I restart without receiving Ancient Egypt again?

Accepted Answer

Yes! If you restart using the same account, our system will know which boxes you have already received and will send the next adventure in the series instead.

Question 2

I have previously purchased a gift order that expired. Can I restart without receiving Ancient Egypt again?

Accepted Answer

Yes! If you restart using the same account, our system will know which boxes you have received and send the next one in the series.

Question 3

My child received this as a gift from someone else, which has now expired. Can I continue this from where we left off?

Accepted Answer

Yes, absolutely. Please contact us with the details and we will help you continue the adventure.

Question 4

Can I buy a gift without it renewing?

Accepted Answer

Yes, choose "This is a gift" at checkout. You can then choose how many shipments you want it to be. Your plan will auto-cancel once the number of shipments have been paid for; any shipments pre-paid for will still stand.

Question 5

How much does it cost per adventure on a subscription?

Accepted Answer

The adventures start from £14.95 / US$24.91 / CA$27.91 / AU$30.41 / €17.25 per month on a 12-month pre-pay plan.

The upgrade cost per child is £4.95 / US$6.95 / CA$9.95 / AU$10.95 / €5.95 per month on any plan.

The upgrade includes one extra item in each delivery (for example a key-ring, magnet or 3D model kit).

Question 6

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and the weight of your order.

Question 7

Purchasing from outside the UK?

Accepted Answer

We accept international orders. You can pay in your local currency by selecting your currency from the menu at the top of the page.

Question 8

When will payment be collected?

Accepted Answer

For monthly subscriptions, payment is taken on the date you sign up and on the same date each subsequent month. For pre-paid plans, the full amount is taken when you order.

Question 9

How can I pay?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.

Question 10

Where do you ship?

Accepted Answer

We ship worldwide. You can pay in UK£, US$, CA$, AU$ or Euro.

Question 11

When will I get my first box?

Accepted Answer

Your first box ships within 2–3 working days of your order. Future boxes are shipped around the same time each month.

Question 12

How long will shipping take?

Accepted Answer

UK orders typically take 2–3 working days. International orders usually arrive within 5–12 working days, depending on the destination.

Question 13

Can I receive multiple adventures at the same time?

Accepted Answer

Yes. You can order specific single packs from our Shop if you would like to receive them all at once.

Question 14

I have not received my package. What should I do?

Accepted Answer

If your package has not arrived within 10 days for UK orders or 20 days for international orders, please email info@mysteriesintime.com and we will investigate.

Question 15

How can I cancel or pause my subscription?

Accepted Answer

You can cancel or skip your next renewal at any time by logging in to your account.

Question 16

I cancelled my subscription, but want to restart - will I get the same boxes again?

Accepted Answer

No. If you use the same email address, our system remembers your history and will resume sending the next adventure in the sequence.

Question 17

How do I change my address or payment details?

Accepted Answer

Log in to your account area to update your shipping address or payment method at any time.

Question 18

It is not right for my child. Can I get a refund for a pre-paid subscription?

Accepted Answer

We want every child to love their history adventure. If it is not a good fit, contact us and we can refund any unsent boxes on a pre-paid plan.

Question 19

Can I choose the topic for my class?

Accepted Answer

Absolutely. We have 12 fascinating topics to choose from. Choose the topic, then the pack size, then place the order.

Question 20

Do I have to commit to a subscription?

Accepted Answer

No. Our school packs are one-off purchases, so there is no recurring subscription commitment.

Question 21

Can you do bespoke orders for my class?

Accepted Answer

Yes. If you need a specific quantity or combination of resources, email schools@mysteriesintime.com for a quote.

Question 22

How do you take payment for the class pack?

Accepted Answer

Schools can pay by card online, or request an invoice to pay by BACS or check.

Question 23

How do I join the affiliate scheme?

Accepted Answer

Please apply on our affiliate signup page.

Question 24

What rate will I earn for each sale I refer?

Accepted Answer

We offer competitive commission rates. Full details are available on our affiliate application page.

Question 25

How long is the cookie valid for?

Accepted Answer

Our affiliate cookie lasts for 30 days.

Question 26

How will I get paid?

Accepted Answer

Commissions are paid out monthly via PayPal.

Frequently Asked Questions

Ordering

Cost

Shipping & Delivery

Cancelling & changes to my account

Schools

Affiliate Scheme

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