Frequently Asked Questions
If you have a question, we hope you’ll find the answer below.
If not, please email us at info@mysteriesintime.com and we will do our very best to help.
Christmas 2024 Shipping Dates
Shipping to UK:
Order by 2pm, Friday 20th December 2024
Shipping to USA:
Order by 2pm, Friday 13th December 2024
Shipping to Ireland:
Order by 2pm, Thursday 5th December 2024
Shipping to mainland Europe:
Order by 2pm, Wednesday 4th December 2024
Shipping to rest of the world:
Order by 2pm, Tuesday 3rd December 2024
Missed your shipping date? There may still be other delivery options available
If you have missed the delivery dates above, please email us at info@mysteriesintime.com as we may be able to offer a tracked option that might arrive more quickly. Alternatively, we have a printable gift note that you can print off or email to the recipient.
Ordering
I have previously cancelled my subscription. Can I restart without receiving Ancient Egypt again?
Yes, please log in to your account and reactivate your subscription. If there are any issues please email us at info@mysteriesintime.com.
I have previously purchased a gift order that expired. Can I restart without receiving Ancient Egypt again?
Yes, please email us at info@mysteriesintime.com
My child received this as a gift from someone else, which has now expired. Can I continue this from where we left off?
Yes, please email us at info@mysteriesintime.com
Can I buy a gift without it renewing?
Yes, choose “This is a gift” at checkout. You can then choose how many shipments you want it to be. Please note – your plan will auto-cancel once the number of shipments have been paid for; any shipments pre-paid for will still stand.
Cost
How much does it cost per adventure?
The adventures start from:
How much does shipping cost?
- Shipping within the UK is free.
- Shipping to Ireland is £1.95 (€2.95) per month.
- Shipping to rest of world is £2.95 (€3.95 / US $3.95 / Ca $5.95 / Au $5.95) per month.
Purchasing from outside the UK?
We ship worldwide. You can pay in UK£ | US$ | CA$ | AU$ | Euro.
When will payment be collected?
Payment for your plan is taken when you first sign up, with the first adventure being shipped within 5 working days.
All subscription renewals will then be taken automatically on the same date, 1, 3, 6 or 12 months later, depending on the plan you have subscribed to.
If you select “This is a gift” at check-out, you can choose how many shipments you want to pay for without it renewing.
How can I pay?
You can pay using all major debit and credit cards, PayPal or Apple Pay.
Shipping & Delivery
Where do you ship?
We ship worldwide. You can pay in UK£ | US$ | CA$ | AU$ | Euro.
When will I get my first box?
New orders are shipped within 5 working days of placing your order.
How long will shipping take?
We send all packages on or around the 23rd of the month.
We use Royal Mail 48 hour service for UK addresses, so most customers should receive their package within 2 working days.
For customers in the USA, we use tracked shipping with Royal Mail/USPS. Shipping should take 5-7 working days.
For deliveries elsewhere, we use Royal Mail International Standard. Within Europe most customers should receive their package within 3-5 working days and in the rest of the world within 5-7 working days.
Can I receive multiple adventures at the same time?
We send our subscriptions on a monthly basis. If you wish to receive multiple packs in one go, please order from the shop page.
I haven't received my package. What should I do?
First, please log in to your account and check that the shipping address is correct. Then, for UK customers, please allow at least 5 working days after receiving the despatch email. For EU customers, please allow at least 7 working days and for the rest of the world please allow 10 working days.
Cancelling & changes to my account
How can I cancel or pause my subscription?
You can cancel or skip your next renewal by logging in to your account.
I cancelled my subscription, but want to restart - will I get the same boxes gain?
If you start a new subscription, you will start from Ancient Egypt again.
If you don’t want to start from Ancient Egypt again, log in to your account, then under ‘Your subscriptions’ click ‘edit’. Then choose ‘reactivate’. This way you will pick up where you left off.
How do I change my address or payment details?
Please log in to your account.
Schools
Can I choose the topic for my class?
Absolutely! We have 12 fascinating topics to choose from. Choose the topic, then the pack size, then place the order.
Do I have to commit to a subscription?
No! Order each Classroom Pack that you need. There will be no further commitment after this, but we hope to see you again!
Can you do bespoke orders for my class?
Absolutely! If you have specific needs or requests, please email us for a bespoke quote.
How do you take payment for the class pack?
You can pay by card, PayPal or Apple Pay through the website. If your school needs to pay by Purchase Order, please email us the PO from a school email address.
Affiliate Scheme
How do I join the affiliate scheme?
Please apply here.
What rate will I earn for each sale I refer?
You will earn 6% of the total value of each new sale you make.
How long is the cookie valid for?
The cookie is valid for 30 days. So you will earn from every sale placed within 30 days.
How will I get paid?
We pay using PayPal. You will be paid every time you reach £20 in earnings.
About Mysteries in Time
What is Mysteries in Time?
Learn about the world and its history through stories!
Mysteries in Time is a monthly educational subscription for children, designed to bring world history, geography and cultures to life for 6-11 year olds.
We make learning fun!
How do I know if it will be suitable for my child?
While aimed at 6-11 year olds, this is more of a guidance than a limit.
Younger children may still find it accessible, depending on their reading ability and how much adult support they get. Older children may still love it too!
How much help will my child need?
Most children aged 6-11 will happily enjoy the fun activities in Mysteries in Time independently, but they are wonderful activities to share and enjoy together! We do recommend adult supervision when they get started with the craft/activity if you chose the Upgrade option.
Is it educational?
Yes! While each adventure is packed full of educational goodness, it has been designed by a primary school teacher to disguise the learning into a fun package so your child won’t even realise they’re learning!
Does it follow the curriculum?
Mysteries in Time can be used to support or complement the curriculum, but it does not exclusively follow it. We believe in a broad educational experience and are happy to be free from the constraints of the curriculum; we will choose our historical topics based on how interesting we think they are to explore and learn about.
Are the adventures sent in a set order?
Yes! We send our adventures in a fun order, moving between ancient, middle and modern history.
If you prefer to explore the adventures in your own order, please buy from our shop page instead of a subscription.